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Frequently Asked Questions

Q. When can I expect to receive my order? 

A. Your order will be processed and shipped soon. Once the order has shipped, how quickly you receive it depends on the shipping method selected. Estimated total delivery dates are provided below. They are estimated only and we do not guarantee the delivery date. 

Current processing time: approximately 10 business days (as of 8/23)

Delivery time (processing time NOT included)
・Domestic
       California: 1-3 business days
       States outside of California: 2-6 business days 
       Hawaii and remote areas: 3-8 business days

・International
       DHL Express Worldwide: 3-7 business days 
       USPS First Class Package International: 6-21 business days 
       USPS Priority Mail International: 6-9 business days

 

Q. Shipping career lost my order. Can you resend the items?

A. Unfortunately, we are not able to deal with any issues that the shipping career caused (ex: lost packages, delayed delivery, etc.) With the shipping fee, we can reship your order: please get in touch with .

 

Q. Has my order shipped? How can I track my order?

A. You will receive a tracking number that is automatically generated when your package leaves our facility. If you do not receive your shipping confirmation within 7 days of placing your order, please contact to .

 

Q. Can you not put a receipt in the box since it’s a gift? 

A. We usually do include packing slip, but price is not listed.

 

Q. Where do you ship?

A. Before the pandemic, we shipped globally.  However due to COVID-19, we currently only ship to the US, Canada, Japan, and Mexico. We hope to be able to ship globally again & will keep our customers updated! 



Q. How long is the shelf life?

A. Products can be kept in a dark and cool place for 30 days (keeping in a refrigerator is recommended but not required.)

 

Q. What are the ingredients?

A. The ingredients list is listed on each product page.