FAQs
Products
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A. Discover the ingredients of our products with the ingredients list listed on each product page.
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A. The shelf life is around 40 days, but please refer to the expiration date attached to the bottom of the box.
Shipping & Delivery
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A. Your order will be processed and shipped soon. Once the order has shipped, how quickly you receive, it depends on the selected shipping method.
Estimated total delivery dates are provided below; they are estimated only, and we do not guarantee the delivery date.
Note: We will try our best to ship your orders as soon as possible, but please remember that shipping situations will be unpredictable during the holidays such as Thanksgiving and Christmas.
Delivery time (processing time NOT included)
Domestic- California: 1-3 business days
- States outside of California: 2-6 business days
- Hawaii and remote areas: 3-8 business days
International
- Yamato Transport USA: 7-10 business days
USPS First Class Package International: 6-21 business days - USPS Priority Mail International: 6-9 business days
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A. Unfortunately, we cannot deal with any issues that the shipping carrier caused (ex: lost packages, delayed delivery, etc.) With the shipping fee, we can reship your order: please get in touch withinfo@misaky.tokyo.
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A. You will receive a tracking number automatically generated when your package leaves our facility.
If you do not receive your shipping confirmation within 7 days of placing your order, please get in touch with info@misaky.tokyo.
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A. The pickup is available from 12-3pm, Monday-Friday in South Bay. *except holidays
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A. We currently only ship to the US and Japan. We hope to be able to ship globally again & will keep our customers updated!
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A. We usually include the packing slip, but the price is not listed.
