FAQs
Products
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A. Discover the ingredients of our products with the ingredients list listed on each product page.
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A. Please store all candies in a dry and cool place away from heat, moisture, humidity and direct sunlight.
For optimal flavor and freshness, we recommend referring to our BEST BY date labeled on the back of each box.
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A. Best By Date: This is the date recommended by the manufacturer, Misaky.Tokyo, for enjoying the candies at their peak freshness and flavor.
Shipping & Delivery
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A. Order Processing & Shipping Times
Orders are processed within 1–2 business days (excluding weekends and holidays). Once your order has been processed and shipped, standard delivery typically takes 3–5 business days.
Delivery times may vary depending on the shipping method selected at checkout.
Shipping Cut-off Information:
St. Patrick’s Day (3/17 Tue): Cut-off 3/4 (Wed) 8PM PST
Easter (4/5 Sun): Cut-off 3/25 (Wed) 8PM PST
Mother’s Day (5/10 Sun): Cut-off 4/27 (Mon) 8PM PST
*Cut-off dates do not apply to Hawaii, Alaska, U.S. territories, or military bases (APO/FPO/DPO).Orders are processed within 1–2 business days (excluding weekends and holidays). Once your order has been processed and shipped, standard delivery typically takes 3–5 business days. Delivery timelines are estimates and are not guaranteed.
Unfortunately, once we hand the package over to the shipping carrier, we have no control over delivery delays after it leaves our warehouse. Please check your tracking number and contact the carrier directly for additional updates. -
A. Unfortunately, we cannot deal with any issues that the shipping carrier caused (ex: lost packages, delayed delivery, etc.) With the shipping fee, we can reship your order: please get in touch withinfo@misaky.tokyo.
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A. You will receive a tracking number automatically generated when your package leaves our facility.
If you do not receive your shipping confirmation within 7 days of placing your order, please get in touch with info@misaky.tokyo.
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A. We currently only ship to the US. We hope to be able to ship globally again & will keep our customers updated!
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A. We usually include the packing slip, but the price is not listed.